Service

  • Shipping & Delivery

    Shipping status
    You can track you parcel by following the link in your Shipment Confirmation e-mail.
    It can take up to 24 hours before you will be able to track your parcel online.It can take slightly longer if there is a weekend in between.

    Delivery costs & delivery times

    Benelux
    Orders up to € 19,99  = € 3,95
    Orders from € 20,-  = Free

    Europe
    Orders up to € 89,99  = € 6,95
    Orders from € 90,-  = Free

    Rest of the world  = € 29,95

    * Orders are shipped on buisness days (Monday through Friday) only, excluding public holidays.
    * Delivery times are just indicative due to unexpected delays that should occur with customs etc..

    Public Holidays
    Orders placed on or one day before the following public holidays may take longer to be delivered: New Years day (01.01), Good Fridy (30.03), Easter Monday (02.04), Kingsday (27.04), Ascension Day (10.05) With monday (21.05), Christmas Day (25.12) and Boxing Day (26.12)

    Weekend delivery
    Satursday are included in the standard delievery timeframe. (only in the Netherlands)

    Delivery times
    Below the average delivery times of your order:

    Benelux:
    When your order is placed on Busniness days before 21:00 o'clock, the next day DHL will deliever you order.

    Europe:
    2-6 Business days
    Depends on your country

    Rest of the World:
    3-10 Business days


    Shipping insurance
    Shipments are insured against theft and accidental damage during shipping until the moment you recieved the parcel.If your parcel is damaged upon arrival, we recommend that you either refuse the delievery or write a note (if possible) that are accepting a damaged parcel when signing for it.

    Shipping method
    DHL Parcel & Express are our international shiping partner. Orders are shipped on buisness days (Monday through Friday) only, excluding above public holidays. Delievery times are just indicative due to unexpected delays that could occur with customs etc..

    Different delivery address
    Untick the box " My billing and shipping address are the same" and enter the delivery address which you want.

    Custom duties and export VAT
    Parcels shipped outside of Europe may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the reciept; we have no control over these charges, nor we can predict what they may be.
    Custom policies vary widely from county to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our orginal delievery estimates.

    Shipments got cancelled
    There are a few reasons that can keep us from being able to ship your parcel:
    - The items(s) your ordered are out of stock
    - You specified a P.O. box or authorized dealer as your delivery address
    - You live in a remote area where we can't deliver
    -  A payment issue might have occured when you placed the order
    - Buisness that reship parcels internationally

  • Your Order

    Order process
    You will recieve the following e-mails regarding your order:
    - Order Confirmation
    - Invoice
    - Shipping Information

    *Upon cancelling an order, we will contact you about your order.

    Promotions and vouchers
    Voucher codes can be entered while in your shopping cart or during the checkout proces online. If the voucher code entered is valid, your order ill immediately reflect the discount. Please note voucher codes can be redeemed only once on Touzani.shop, may contain an expery date and cant't be excnahed for cash.

    If you return an order purchased with a voucher. the refund qill be applied to a replacing voucher.

    Warranty
    Submit your warranty claim with pictures or you defective ietms(s) to setup a retun autorization for inspection.

    item(s) purchased at any autorized dealer do have their own particular warranty policy.

  • Returns

    Return Policy
    Making a return is easy. If you are not satisfied with your purchase, return it within 14 days of receipt. Use enclosed return form to requesting your return or exchange to trade your item(s) for a different size and/ or colour. This whill help us to process your return quickly. If you would like a different item(s), please use below return process for a refund and place a new order.Returns are only accepted online for item(s) purchased directly from Touzani.shop.
If you have purchased from an authorized dealer they must also arrange your return or exchange.

    Return process and costs

    Benelux

    Affix enclosed free DHL return label over the original shipping label on the parcel and find your nearest DHL Parcelshop drop-off location. The processing costs of your return are € 1.95 and will be deducted from the purchase price. 


    Rest of the Europe/World
    Returning to us is on your own expense. Use the following return adress:
    Attn. Touzani shop
    Havenkade 2-S
    3281 LS Numansdorp
    The Netherlands

    We will not accept customs charges incurred when returning item(s). All packages must be marked “Goods returned under warranty”. Complete return form and enclose to the return parcel. Affix the return label over the original shipping label on the return parcel. Drop-off your return parcel at a local post office and retain the shipping receipt for your own records.

    Exchange:
    The exchanged item(s) must be a different size and/ or colour than the returned item(s). If you would like a different item(s), please use above return process for a refund and place a new order

    Return conditions:
    Item(s) must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

    All returns should be accompanied by a properly completed return form, which helps us process your return quickly.

    Return form and label

    A return form should have been send with your orginal order or download below. Fill out the return form with your return reason(s) and insert into your parcel then seal the box
    Download here

    Refund
    Once we process the return and send you a confirmation email, your refund will be issued to your original payment method as soon as possible. The timeframe depends on the paymnet method.


  • Payment methods

    We accept the following peyment methods:
    - iDeal (Netherlands)
    - Afterpay (Netherlands)
    - PayPal,
    - Visa
    - Mastercard
    - eMaestro
    - Amercian Express
    - Bancontact/Mister Cash (Belgium)

    VAT
    It is not possible to get a VAT invoice. The VAT amount and rate of your purchase is stated on your invoice.

  • Support

    Still can’t find your answer? Ask our customer support.

    Opening hours
    Monday trough Friday from 10.00am till 5.00pm.

    Except following public holidays:
    New Years Day (01.01), Good Friday (30.03), Easter Monday (02.04), Kingsday (27.04), Ascension Day (10.05), With Monday (21.05), Christmas Day (25.12) and Boxing Day (26.12).

    Call +31 (88) 773 64 05

    E-mail service@touzani.shop
    We will response within 2 business days (Monday through Friday).

  • Disclaimer & Privacy policy

    Disclaimer
    Use of any information obtained through this website is at the user's risk. The Touzani webshop makes every effort to ensure that the information provided and the relevant content referenced and which the Touzani webshop as a portal is complete and correct. Conversely the Touzani webshop not be held responsible for any incomplete or inaccurate information provided through this website wordt. The Touzani webshop accepts no liability for damage resulting from visiting this site or for any damages resulting from services offered or referred content. The Touzani webshop contain references or hyperlinks to other sites outside the domain of the Touzani webshop are hosted. The Touzani webshop is not responsible for the content or availability of such sites or resources. The Touzani webshop does not guarantee or accepts any liability for the content, data, advice, statements, pricing, items or other materials on such sites or resources. For complaints, comments or signaling of content that infringes any law or infringe the rights of third parties, please send an e-mail to service@touzani.shop.

    Privacy Policy
    The Touzani webshop respects the privacy of all users of our website and ensures that the personal information you provide is treated confidentially. We use your information to process orders as quickly and easily as possible. For the rest, we will use this information only with your permission.

    The Touzani webshop uses the collected data to its clients the following services to deliver:
    - If you place an order with the Touzani webshop we need your name, email address, delivery address and payment information to process your order and you carry on their progress to keep.
    - To make shopping at the Touzani webshop as pleasant as possible, we store with your consent your personal information and data related to your order and the use of our services.
    - With your permission we use your data to inform you about the development of the site, special offers and promotions. If you no longer wish to receive this information, please let us know by sending an e-mail to service@touzani.shop.
    - If you create an account in the Touzani webshop we store your data on a secure server. The Touzani webshop in your account we store information such as your name and address, telephone number, e-mail address, delivery and payment information, so you do not need any new orders to fill.
    - Data on the use of our site and the feedback we receive from our visitors helps us improve our site to further develop and improve.
    - Our employees and our third parties are obliged to protect the confidentiality of your personal information. Your personal information is safe with Touzani.

    We appreciate the trust you place in us and we will therefore be extremely careful with your data. When you place orders or access your account, please Touzani, utilizes the most modern techniques, the Secure Socket Layer. Your data will always be protected and kept confidential.

  • Cookies
    Use of any information obtained through this website is at the user's risk. The Touzani webshop makes every effort to ensure that the information provided and the relevant content referenced and which the Touzani webshop as a portal is complete and correct. Conversely the Touzani webshop not be held responsible for any incomplete or inaccurate information provided through this website wordt. The Touzani webshop accepts no liability for damage resulting from visiting this site or for any damages resulting from services offered or referred content. The Touzani webshop contain references or hyperlinks to other sites outside the domain of the Touzani webshop are hosted. The Touzani webshop is not responsible for the content or availability of such sites or resources. The Touzani webshop does not guarantee or accepts any liability for the content, data, advice, statements, pricing, items or other materials on such sites or resources.
    For complaints, comments or signaling of content that infringes any law or infringe the rights of third parties, please send an e-mail to service@touzani.shop.